Tag
#trust
2 workflows tagged #trust.
- growth 5 minutes · intermediate
Track buyer-seller dispute frequency per seller
Per-seller disputes ÷ transactions over 90 days. Surface the top-decile dispute-drivers proactively — proactive review costs less than reactive churn.
#analytics#marketplace#b2c#customer-support - ops 10 minutes · intermediate
Review a sudden spike in negative reviews
Compare a bounded low-rating window with a verified baseline, identify concentrated sellers or listings, and return evidence for a human incident decision.
#analytics#marketplace#incident-review#human-review