Tag
#customer-support
6 workflows tagged #customer-support.
- debugging 5 minutes · intermediate
Investigate one customer-reported problem
Review the minimum identity-linked product evidence for an authorized support case, corroborate any real error case, and prepare a reply that preserves uncertainty.
#errors#analytics#replay#privacy - ops 5 minutes · intermediate
Rank support load by account
Combine errors, complaints, affected users, and plan data to show which accounts are consuming the most support attention.
#analytics#errors#account-health#b2b - growth 5 minutes · intermediate
Track buyer-seller dispute frequency per seller
Per-seller disputes ÷ transactions over 90 days. Surface the top-decile dispute-drivers proactively — proactive review costs less than reactive churn.
#analytics#marketplace#trust#b2c - debugging 2 minutes · beginner
Find the products driving refunds
Compute refund rate per SKU over 90 days. One bad product can poison your margins — refund-rate-per-SKU separates the herd from the outliers.
#analytics#refunds#ecommerce#quality - debugging 10 minutes · advanced
Use a redacted session replay as supporting evidence
Inspect one authorized, consented recording around a reported problem, distinguish rendered observations from inference, and avoid treating replay as automatic root cause.
#analytics#replay#privacy#debugging - debugging 2 minutes · intermediate
Diagnose Stripe `card_declined` patterns
Group Stripe payment failures by decline_code. Surface the top causes and the customers affected. Different decline = different fix.
#errors#stripe#ecommerce#payments