Tag
#trust
2 playbooks tagged #trust.
- growth 5 minutes · intermediate
Track buyer-seller dispute frequency per seller
Per-seller disputes ÷ transactions over 90 days. Surface the top-decile dispute-drivers proactively — proactive review costs less than reactive churn.
#analytics#marketplace#b2c#customer-support - ops 10 minutes · intermediate
Detect a sudden spike in negative reviews
Routine that watches review events with rating ≤ 2 and pages when the rate exceeds 3x baseline. Catch coordinated review-bombing OR a quality regression in 15 minutes.
#analytics#marketplace#early-warning#routine