Tag
#surveys
2 playbooks tagged #surveys.
- growth 5 minutes · intermediate
Auto-survey churned users and read the answers in chat
Stop guessing why customers leave. Trigger a 3-question survey on cancellation, then ask the agent to summarize the responses weekly.
#churn#retention#cohorts#customer-research - growth 1 day to set up, 3 months for signal · advanced
Does NPS predict cancellation?
Compare 90-day cancellation rates between NPS detractors and promoters. Get the real number for your business.
#analytics#nps#retention#churn