Tag
#replay
2 playbooks tagged #replay.
- debugging 30 seconds · beginner
Diagnose a customer complaint in 30 seconds
Paste a customer message. The agent pulls their session, finds the error they hit, walks their funnel, and tells you what to reply.
#errors#analytics#customer-support#distinct-id - debugging 2 minutes · intermediate
Diagnose a bug from the session replay, not the stack
Customer reported a checkout error. Pull their session replay, read what they did in the 60s before the error. Some bugs only make sense when you see the user's screen.
#errors#customer-support#debugging#posthog-alternative