Tag
#customer-support
6 playbooks tagged #customer-support.
- debugging 30 seconds · beginner
Diagnose a customer complaint in 30 seconds
Paste a customer message. The agent pulls their session, finds the error they hit, walks their funnel, and tells you what to reply.
#errors#analytics#replay#distinct-id - ops 5 minutes · intermediate
Rank support load by account
Combine errors, complaints, affected users, and plan data to show which accounts are consuming the most support attention.
#analytics#errors#account-health#b2b - growth 5 minutes · intermediate
Track buyer-seller dispute frequency per seller
Per-seller disputes ÷ transactions over 90 days. Surface the top-decile dispute-drivers proactively — proactive review costs less than reactive churn.
#analytics#marketplace#trust#b2c - debugging 2 minutes · beginner
Find the products driving refunds
Compute refund rate per SKU over 90 days. One bad product can poison your margins — refund-rate-per-SKU separates the herd from the outliers.
#analytics#refunds#ecommerce#quality - debugging 2 minutes · intermediate
Diagnose a bug from the session replay, not the stack
Customer reported a checkout error. Pull their session replay, read what they did in the 60s before the error. Some bugs only make sense when you see the user's screen.
#errors#replay#debugging#posthog-alternative - debugging 2 minutes · intermediate
Diagnose Stripe `card_declined` patterns
Group Stripe payment failures by decline_code. Surface the top causes and the customers affected. Different decline = different fix.
#errors#stripe#ecommerce#payments